Continuing the theme of our previous post, a recent SupermarketNews article reported that Walmart is software giant Salesforce Inc. to help retailer customers improve local pickup and delivery services.
San Francisco-based Salesforce is a provider of customer relationship management tools. According to the article, they will make the Walmart Commerce Technologies’ Store Assist local fulfillment app and Walmart GoLocal’s delivery services available through its Salesforce AppExchange.
Walmart said the arrangement will provide retailers with access to the same scalable technologies that Walmart uses and enable real-time order visibility and reliable local pickup and delivery.
“Retailers are looking for ways to improve cost efficiency while meeting their customers’ needs, no matter where or how they choose to shop,” Harsit Patel, Walmart GoLocal vice president and general manager, said in a statement. “Fulfillment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery.”
Read the full article.