SupermarketNews recently reported that, despite internal systems improvements, retailers continue to struggle with labor and supplier issues, costing North American supermarkets over $349 billion in total sales lossesmdue to out-of-stocks and overstocks.
Reports of consumer discontent are common, with shoppers claiming one-out-of-five items they want to buy are out-of-stock according to new research from analyst firm IHL Group the article said.
“While there have been considerable improvements in systems and processes in recent years, labor challenges and continued supply chain disruptions issues continue to frustrate both consumers and retailers,” said Greg Buzek, President of IHL Group. “In addition, challenges from theft, mistakes by employees, and spoilage cause retailer’s inventory counts to be off as much as 25%, resulting in consumers having a shopping experience where they left the stores without buying 1 in every 5 items they planned to buy.”
You can read the full article here.