Tag Archives: Grocery shopping trends

Amazon Leader in Online Grocery Shopping

A recent SupermarketNews article states that Amazon has maintained a dominant position in online grocery retail.

The piece referenced a Brick Meets Click’s May 2018 consumer survey, which found that Amazon captured 30% of U.S. online grocery spending.

The data also showed supermarkets can still grow their online market share, noting that shoppers still visit brick-and-mortar locations more frequently than they place online orders.

The study polled 4,855 adults who do grocery shopping for the household.

Read the full article…

Kroeger Introduces Kroger Ship

The trend toward on-line grocery shopping continues, as The Kroger Co. has introduced a new service that will compete directly with Amazon, Walmart and on-line grocery delivery providers like Instacart and Shipt according to a recent SupermarketNews article.

Kroger Ship, a direct-to-customer e-commerce platform that enables consumers to order from a selection of groceries on-line and have them delivered to their home is now being tested in four markets: Cincinnati; Houston; Louisville, Ky.; and Nashville, Tenn.

On-line shoppers can select from 4,500 Kroger own-brand products as well as more than 50,000 center store groceries and household essentials.

Home delivery via Kroger Ship is free for orders over $35 and costs $4.99 for smaller orders.

Read the full article…

Forbes Was Right: 4 Ways Your Grocery Store Might Change this Year

This past December Forbes published an article suggesting we should expect to see more changes at the grocery store this year as the industry adapts to various competitive pressures and emerging shopping habits.

“The last year has been a trying one for supermarkets that face not only changing technology and consumer demands but heightened competition on price,” the article said.

The article predicted four key trends for 2018, which were:

  1. More online shopping options
  2. Mobile payment acceptance
  3. Meal kits
  4. In-store drinking and dining

At the half-way-or-so point, it seems these predictions are on track. And clearly all four predictions focus on improving processes as well as customer service and the shopping experience!

Guess we can all stay-tuned to see if these trends continue…

 

Martin’s Supermarkets Expands On-line Shopping

According to a recent Business Briefs article, Martin’s Super Markets, a mid-west chain, is continuing to roll out of its online shopping service, which they call Groceries To Go, and which is now available at 12 of their 21 stores.

The Groceries-To-Go service costs $4.99 per order, the article explains. The process is also straightforward, as once users go online or download the app (on either iPhone or Android devices) and create an account they simply shop and choose a pickup time, and then pay. Someone at their chosen store then sends an email confirming receipt of the order, and then sends another email when the order is ready for pickup.

To pickup their order, customers simply park in designated areas and then text or call to announce their arrival. A “Personal Shopper” then brings the groceries and loads them into the customer’s vehicle.

Pharmacy prescriptions, alcohol and tobacco products are not available for online ordering, the article said. Log on to www.martinsgroceriestogo.com for more information.

The trend toward online shopping and an enhanced customer experience continues…

6 Food Trends for 2018

According to a recent article by fooddive.com, some of last year’s food trends such as healthy ingredients, complex flavor profiles and environmentally sustainable offerings will once again shape the food industry this year.

Their “top 6” predictions with respect to consumer demand this year are:

  1. Botanicals: Plants and flowers are springing up in food and beverage items as more consumers become interested in their potential healing properties.
  2. Transparency: Shoppers will continue to grow more interested in where their food comes from and how it was handled along the supply chain.
  3. Ethnic cuisine: Spicy flavors do well in the U.S., and many shoppers are exploring beyond basic hot sauces as food makers highlight more authentic, ethnic flavors.
  4. Science-based foods: A few futuristic products are already in stores and restaurants, and more will soon be on the way as companies work to develop and scale up state-of-the-art foods to meet the public’s growing appetite for these innovations.
  5. Sustainability: This trend has moved beyond merely producing food in an environmentally conscious ways and selling it in recyclable packaging.
  6. Indulgence foods: Comfort foods containing butter, lard and other fats and oils will be back in style.

Read the full article…

On-line Food Retail Continues to Gain Momentum

A recent SupermarketNews article reported that Target will begin offering same-day delivery to customers in three metro areas—Boston, Miami and Minneapolis—starting Feb. 1.

The move comes following the retailer’s December acquisition of Shipt, the article said.

The article went on to say that online retail is picking up speed at an even faster rate than previously thought, and that both Food Marketing Institute and Nielsen data suggest 70% of consumers will shop for groceries online by 2024.

The trend toward on-line shopping is a strong one for sure, but supermarkets by-and-large have significantly improved the level of customer service and the in-store shopping experience.

The question is, how can they combine the two “experiences” to build stronger levels of customer satisfaction and loyalty?

Read the full article…

What trends will shape grocery retail in 2018?

From immersive retail experiences to demand for hyper-local sourcing, here are their predictions for the top five trends that will shape grocery retailing in 2018:

HTTPS://WWW.FOODNAVIGATOR.COM/ARTICLE/2017/12/18/WHAT-TRENDS-WILL-SHAPE-GROCERY-RETAIL-IN-2018 

Top 10 2017 Industry Disruptors

Events or actions that had a significant impact on the retail food business this past year, as published by SupermarketNews:

  1. Amazon’s purchase of Whole Foods Market
  2. German discounter Lidl entering the U.S. market
  3. The granularity of data and the speed with which it can be converted into insights and action
  4. The new position of Chief Digital Officer, reflecting the desire to find new ways to enhance the customer experience in the modern shopping environment
  5. The proposed mega-merger between CVS and health insurance provider Aetna
  6. Private label growth — a marked boom in store brands
  7. Plant-based alternatives to dairy: 58% of adults now drink non-dairy milk
  8. The hyperactive hurricane season disrupted retail operation in the gulf-and-south regions, and also demonstrated how adept food retailers have become at responding to natural disasters
  9. Blockchain technology, which is designed to provide real-time, public information on food products as they travel through the supply chain from producer to store

Groceries Delivered & Put-Away in Your Home?

According to a recent posting on techcrunch.com, Walmart has announced that it will begin testing a new service that will allow customers with August smart home devices, like the August doorbell and security cameras, to have their packages and groceries delivered inside their home instead of left on the doorstep. Grocery orders won’t just be placed inside the house like the packages, but will be put away in the fridge and freezer, when appropriate.

The retailer says it will soon start this test in the Silicon Valley area with select customers who have opted into to try the new service.

Sounds like continuous process improvement and the trend toward innovative customer service continues!

Read the full story…