As grocery shoppers, we all have our opinions about what constitutes good customer service, and many of us have stories to tell about our good and not-so-good experiences.
Here are a few comments and examples that we researched from various web sites and blogs:
“People are quicker to share negative feedback than positive feedback. ”
“I was shopping at a Trucchi’s Supermarket during a torrential downpour and one of the associates was standing there dripping wet. Turns out that an elderly couple had “lost” their car. (They were adamant that it had been stolen.) While they remained dry, he had searched for their vehicle, located it and then drove it to the door to pick them up. When they both began getting into the back seat, he had to tell them that he wasn’t able to drive them home.”
“Good customer service starts with the employees. It is so important that employees are friendly as well as professional and knowledgeable. I’m amazed by stores or companies that have staff that look bored and disinterested. It’s such a poor reflection on the business.”
“I don’t really have any stories about good customer service because I’m already expecting that it should be that way in the beginning. Bad customer service are the experiences that are hard to forget in my opinion, there’s nothing more frustrating than having that kind of experience.”
“An 89-year-old grandfather got snowed-in a couple years ago and didn’t have much in the house for meals. His daughter called several markets in the area to see if any of them had grocery delivery services, but the only one that said they did was Trader Joe’s. They don’t, actually, but were willing to help out this WWII vet. As the man’s daughter placed an order, the Trader Joe’s representative on the phone recommended other items that would be good for her dad’s low-sodium diet. An up-sell, you may be asking? Nope. They didn’t charge her a dime for the delivery or the groceries.”