PREPARING FOR THE “NEW NORMAL”
Today’s Wall Street Journal reported that Koninklijke Ahold Delhaize NV is accelerating development of a robotic cleaning arm to help workers clean stores and process orders more effectively due to the COVID-19 pandemic.
“All the researchers said this Covid situation is so urgent, we see a direct application for our work right now because there’s scarcity of people who can work in stores,” said Bart Voorn, Director of Data, AI, and Robotics.
Of course the grocery giant is only one of many organizations taking innovative steps to initiate improvements in how the operate.
The article quoted Paul Daugherty, Accenture PLC’s group chief executive for technology, as saying, “Hyper automation is coming. We have now only automated 15 to 20 percent of what we can do.”
As noted in previous posts, necessity is, indeed, the “mother of invention” in supermarket chains across the globe; and combining technology with tried-and-true process improvement methodology is the likely path toward preparing for the “new normal” in food shopping.