Tag Archives: innovation in supermarkets

Supermarkets Leveraging Technology & Innovation to Make Continuous Improvements

Recent Progressive Grocer articles have highlighted a variety of examples of how supermarket chains are leveraging technology and innovation to make ongoing improvements in operations and the customer experience.

For example, Save Mart Cos., based in Modesto, Calif., is investing in robots that automatically audit store shelves to ensure that products are stocked and in the right location. The initiative involves a partnership with Simbe Robotics of San Francisco. The robots, named “Tally,” will first be deployed in seven stores. They are able to scan up to 30,000 products a day, helping retailers “reduce out-of-stocks by up to 30% and redirecting store staff to personally interact with shoppers.”

flex postAnother example of innovative thinking in response to shifting consumer shopping habits involves new products designed to improve curbside pick-up, which many industry leaders believe is here to stay. FlexPost® helps retailers manage traffic and keep people safe during curbside pickup trips. These flexible signposts and bollard systems can claim to reduce parking lot repair and maintenance costs, and also minimize the impact of minor collisions with customer vehicles.

Finally, in honor of Earth Day a number of organizations have come out with announcements this week about their sustainability efforts, ranging from waste reduction to regenerative farming to net zero energy use.

Among those we found most interesting are:

  • Four Stop & Shop stores in Massachusetts are piloting a Flashfood mobile app that shares sales pricing on perishables that are close to their best-by date. Stop & Shop has a goal of reducing food waste by 50% by 2030.
  • Given concerns about package waste associated with home delivery services, HelloFresh reported this week that it is teaming up with Pratt Industries to switch to cardboard packaging made of 100% post-consumer recycled content for its HelloFresh and EveryPlate meal kits. The company estimated that the move will help reduce GHG emissions by 6,800 tons and save more than 115,000 trees a year.
  • C&S Wholesale Grocers outlined several areas in which the company is preserving the environment, working to eliminate waste and reducing its carbon footprint. Among those sustainability steps, the C&S reports that it is improving fuel efficiencies in its fleets, including piloting trailer reefers on zero emission technology and tractor fleets on non-fossil fueled power in key markets.

Innovative Improvements Continue to Emerge in Supermarkets

PREPARING FOR THE “NEW NORMAL”

Today’s Wall Street Journal reported that Koninklijke Ahold Delhaize NV is accelerating development of a robotic cleaning arm to help workers clean stores and process orders more effectively due to the COVID-19 pandemic.

“All the researchers said this Covid situation is so urgent, we see a direct application for our work right now because there’s scarcity of people who can work in stores,” said Bart Voorn, Director of Data, AI, and Robotics.

Of course the grocery giant is only one of many organizations taking innovative steps to initiate improvements in how the operate.

The article quoted Paul Daugherty, Accenture PLC’s group chief executive for technology, as saying, “Hyper automation is coming. We have now only automated 15 to 20 percent of what we can do.”

As noted in previous posts, necessity is, indeed, the “mother of invention” in supermarket chains across the globe; and combining technology with tried-and-true process improvement methodology is the likely path toward preparing for the “new normal” in food shopping.

Innovation at H-E-B!

A recent SupermarketNews article reported that H-E-B has opened a state-of-the-art technology center in East Austin, Texas, that will serve as a “hub of innovation” for its digital team and Favor delivery service.

The article quoted Jag Bath, chief digital officer of H-E-B and CEO of Favor, who said, “The center will play an essential role in keeping both Favor and H-E-B as digital leaders.”

As we have previously shared, innovation and technology have become driving forces in the food industry. As summarized in an article posted on bouncepad.com, grocery shopping as we know it is shifting. Retailers are leveraging technology to target issues consumers have struggled with for years, now offering online shopping and home-delivery along with related offerings geared toward providing more convenience for busy shoppers.

In-store experiences have also begun to mold to the modern consumer, using integrated technology solutions and secure touch-points like tablet enclosures, which help supermarkets with cross-sell services, offer personalized deals, guide shoppers around the store and increase sales.

Click here for a slide show featuring H-E-B’s new technology center.