Tag Archives: process improvement in supermarkets

Supermarkets Leveraging Technology & Innovation to Make Continuous Improvements

Recent Progressive Grocer articles have highlighted a variety of examples of how supermarket chains are leveraging technology and innovation to make ongoing improvements in operations and the customer experience.

For example, Save Mart Cos., based in Modesto, Calif., is investing in robots that automatically audit store shelves to ensure that products are stocked and in the right location. The initiative involves a partnership with Simbe Robotics of San Francisco. The robots, named “Tally,” will first be deployed in seven stores. They are able to scan up to 30,000 products a day, helping retailers “reduce out-of-stocks by up to 30% and redirecting store staff to personally interact with shoppers.”

flex postAnother example of innovative thinking in response to shifting consumer shopping habits involves new products designed to improve curbside pick-up, which many industry leaders believe is here to stay. FlexPost® helps retailers manage traffic and keep people safe during curbside pickup trips. These flexible signposts and bollard systems can claim to reduce parking lot repair and maintenance costs, and also minimize the impact of minor collisions with customer vehicles.

Finally, in honor of Earth Day a number of organizations have come out with announcements this week about their sustainability efforts, ranging from waste reduction to regenerative farming to net zero energy use.

Among those we found most interesting are:

  • Four Stop & Shop stores in Massachusetts are piloting a Flashfood mobile app that shares sales pricing on perishables that are close to their best-by date. Stop & Shop has a goal of reducing food waste by 50% by 2030.
  • Given concerns about package waste associated with home delivery services, HelloFresh reported this week that it is teaming up with Pratt Industries to switch to cardboard packaging made of 100% post-consumer recycled content for its HelloFresh and EveryPlate meal kits. The company estimated that the move will help reduce GHG emissions by 6,800 tons and save more than 115,000 trees a year.
  • C&S Wholesale Grocers outlined several areas in which the company is preserving the environment, working to eliminate waste and reducing its carbon footprint. Among those sustainability steps, the C&S reports that it is improving fuel efficiencies in its fleets, including piloting trailer reefers on zero emission technology and tractor fleets on non-fossil fueled power in key markets.

Customers King at Kroeger?

A recent SupermarketNews article reported that Kroger has launched a new improvement initiative to accelerate changes in assortments and better customer service.

While Kroeger has been in the news lately for considering the sale of its convenience stores, the new  “Restock Kroger” improvement initiative seems to be the bigger story. It will involve “an accelerated and more data-driven effort around pricing, personalized communications with customers, and a revamp of product assortments,” the article said.

“We will change the way people eat in the U.S.,” said Rodney McMullen, chairman and CEO. “If you are eating, we want to serve you. Unless you are eating in a white tablecloth restaurant, we want to be able to provide that meal for you.”

Read the full article… 

On-line Grocery Seen as Gaining Traction in 2017 & Will Require New Process Imrpovement

A recent SupermarketNews article predicts that on-line grocery shopping will continue to gain traction again this year.

According to the article, consumers and food retailers are becoming more comfortable with the concept of shopping for groceries via the Internet.

“The rate of acceleration of change is increasing drastically,” said Bill Bishop, chief architect of Brick Meets Click. “We sense 2017 is going to be a year of major change.”

The article went on to site research indicatiing that the number of active users of online grocery — those who have ordered groceries online at least once in the last 30 days — nearly doubled from 11% of households in 2013 to 21% of households in 2015, and he expects that proportion to have doubled again since then.

Key factors driving the growth include:

  • Increasing availability
  • Diversity of features available as new players enter the market with a range of alternatives for consumers, such as click-and-collect delivery options and a variety of product assortments
  • Online grocery might also be getting more affordable

It was also noted that an increasing number of major supermarket chains are driving the trend toward on-line shopping, and that the entire industry will need to master new protocols and work processes to optimize efficiency.